Saekaphen.de (1 von 5 Punkte)

We would like to describe the situation we found ourselves in with regard to placing an order with Säkaphen GmbH. Maybe someone has been in a similar situation and can tell us whether Säkaphen GmbH took responsibility and how the problem was solved? Alternatively, who from Säkaphen GmbH's competitors could help?

We ordered in Säkaphen GmbH thermal coating of an u-tube bundle and, for additional cost, mounting of a support shell / rotating ring needed to rotate the tube bundle during the coating process. After the coating was performed Säkaphen GmbH did not inform us about any damage.
When the tube bundle unpacked in our premises, we noticed critical damage to the tubes at the top of the bends and near the baffles where the rotation ring had been attached. Additionally, we noticed that some pipes were covered with welding spatter. The damages require the replacement of the damaged pipes.

We submitted a complaint to Säkaphen GmbH. Säkaphen GmbH however haven’t wanted to take any responsibility for the damage caused. Instead, Säkaphen GmbH provided us with a “suggested solution”: „We have a special putty that can be used to level out holes, pitting, quirks and... in the metal substrate (components). In your case, you could apply this putty to the spots you indicated to level the pipes on theirs outside”.

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