Mayamaya.ch - Swiss Outdoor Lifestyle | MAYA MAYA (2 von 5 Punkte)

Never again Mayamaya!
I bought a Nalini Jacket and Pants in November 2019, the normal price was 2273 €, the outlet price 1100€.
After the skiing season 2019/2020, I washed them according to the instruction. The red colour of the jacket couloured the white portion of the jacket towards in a "light pink".
I had several discussions with MayaMaya and finally got the Jacket replaced
2020/2021 there was no skiing season because of covid.
After the next skiing season 2021/2022 I asked MayaMaya, how I should clean the jacket and the pants to avoid any problems.
MayaMaya's offer was to send the clothes back to them, and they will clean them.
I sent it to MayaMaya and got it back cleaned - that was perfect.
After skiing season 2022/2023, I again asked to send it to MayaMaya for cleaning.
I sent it to MayaMaya and got it back, but not cleaned properly. The white portion of the jacket was coloured towards a "light pink".
I don´t want a pink jacket.
The only solution I was offered, was a voucher for a 40% discount on a new purchase!
I paid 1.100€ for skiwear, that cannot be cleaned in a normal way?
Now MayaMaya had the same problem and is blaming me, saying I did something wrong.
I never washed the clothes myself and yet I am somehow at fault.
This behaviour is absolutely unacceptable and should not be the policy of your company.
My recomendation is - never buy a MayaMaya Skiing wear.

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