Casabento.com (1 von 5 Punkte)

Casabento does, opposite to their promises, not refund the full customs fares:
Living in Switzerland, I had to pay tax plus customs fees to obtain my package. Casabento refunds at maximum the tax but not the customs fee, which is considerably more expensive than the tax. They also insist on getting the papers by signed letter- on the customer´s expense; they don´t accept a pdf. Just in case this wasn´t enough to keep me from claiming anything, they warned me already that they need 6 months to decide if they refund anything, plus 2-6 months for the payment, should it ever arrive.

So in my opinion, their advertisement of "Zero frais de douane" is deceptive.

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