Klm.de
(3 von 5 Punkte)

To whom it may concern,
many years i have been a frequent flyer with klm. Flight 598 punctual and OK. Flight 1781 cancelled. Check in info : i can only fly at 20.45 instead of 13.25. Because of exhaustion as cancer patient asked for assistence. When wheelchair arrived to fetch he called me Mrs. Royen. Check in staff had given me wrong boarding card. Was told that now even last flight to hh not possible. I collapsed and staff in waiting room for assisted flyers got me on plane. By arrival no suitcase. At home when opening my mails i saw message that i had been rebooked for 16.45. Why did check in staff whom i contacted straight away after cancellation not tell me?
As KLM manager you can decide yourself how you would judge this service and i dont mean the cancellation because of weather conditions. For all the inconveniences only a voucher of 10 E was given.
So now i must resort to another airline.

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